Google’s older Pixel cameras are failing at an accelerating rate

Enlarge / The Pixel 2 XL.

Ron Amadeo

Does the Pixel digicam have a {hardware} drawback? Android Police has tracked down quite a few reviews of damaged cameras on the Pixel 2 and Pixel 3, and the Pixel-exclusive Google Digicam app has been getting review-bombed with tons of 1-star reviews from customers who say their cameras not work. Google advised the location it does not know of any software program points, suggesting that each one these individuals are experiencing a {hardware} failure.

The issues embrace the digicam app immediately crashing when it’s opened, displaying a black display screen, or exhibiting an error message that reads “One thing went unsuitable. Shut and open the digicam app once more.” Theories about the reason for the problems are everywhere, however it appears exhausting in charge a software program bug since each the Google digicam and third-party apps are affected, and uninstalling updates and manufacturing unit resets does not repair the issue.

The principle criticism thread on the Pixel Assist boards is as much as virtually 900 replies now. The oldest system, the Pixel 2, appears to be essentially the most affected, however comparable reviews for the Pixel 3, 3a, and 4 are on the market. Each Pixel digicam from the Pixel 2 to the Pixel 5 has the identical digicam sensor (a Sony IMX363/IMX362), so it is attainable that they’re all affected.

Android Police bought in contact with Google and stated that “the corporate provided {hardware} failures as a possible clarification—both resulting from put on and tear over time or abuse corresponding to bodily injury or drops.” The positioning continued: “The corporate invitations these affected to contact Google’s buyer assist to discover their choices.”

Beforehand, lots of Google’s Nexus telephones have been caught in a {hardware} drawback resulting from faulty flash reminiscence. These telephones would ultimately cease working, which led to a series of class-action lawsuits. A lot of the Nexus telephones have been manufactured by LG, with the Nexus 6P being the only Huawei system. The Pixel 2 was built with the assistance of LG, whereas the Pixel 2 XL was made with HTC. After releasing the Pixel 2, Google bought the team it was working with from HTC and began manufacturing gadgets at Foxconn.

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