Western Digital, maker of the favored My Disk exterior laborious drives, is recommending clients unplug My Disk Reside storage units from the Web till additional discover whereas firm engineers examine unexplained compromises which have utterly wiped knowledge from units world wide.
The mass incidents of disk wiping got here to gentle in this thread on Western Digital’s assist discussion board. Thus far, there aren’t any reviews of deleted knowledge later being restored.
All my knowledge is gone
“I’ve a WD mybook stay related to my dwelling LAN and labored high quality for years,” the particular person beginning the thread wrote. “I’ve simply discovered that someway all the information on it’s gone immediately, whereas the directories appears there however empty. Beforehand the 2T quantity was nearly full however now it exhibits full capability.”
Different My E-book Reside customers shortly joined the dialog to report they, too, had skilled exactly the identical factor. “All my knowledge is gone too,” one consumer quickly responded. “I’m completely screwed with out that knowledge… years of it.”
A number of customers reported that the information loss coincided with a manufacturing unit reset that was carried out on their units. One particular person posted a log that confirmed unexplained habits occurring on Wednesday:
Jun 23 15:14:05 MyBookLive factoryRestore.sh: start script:
Jun 23 15:14:05 MyBookLive shutdown: shutting down for system reboot
Jun 23 16:02:26 MyBookLive S15mountDataVolume.sh: start script: begin
Jun 23 16:02:29 MyBookLive _: pkg: wd-nas
Jun 23 16:02:30 MyBookLive _: pkg: networking-general
Jun 23 16:02:30 MyBookLive _: pkg: apache-php-webdav
Jun 23 16:02:31 MyBookLive _: pkg: date-time
Jun 23 16:02:31 MyBookLive _: pkg: alerts
Jun 23 16:02:31 MyBookLive logger: hostname=MyBookLive
Jun 23 16:02:32 MyBookLive _: pkg: admin-rest-api
“I imagine that is the perpetrator of why this occurs,” the particular person wrote. “Nobody was even dwelling to make use of this drive at the moment.”
The My E-book is a well-liked storage gadget for shoppers and companies. It plugs into computer systems, usually via USB. The affected mannequin right here, referred to as My E-book Reside, makes use of an ethernet cable to hook up with a neighborhood community. From there, customers can remotely entry their information and make configuration modifications via Western Digital cloud infrastructure. Western Digital discontinued the My E-book Reside in 2015. The assist discussion board thread was first reported by Bleeping Pc.
On its web site, Western Digital advised customers to disconnect their My E-book Reside units to stop additional assaults whereas the corporate investigates the mass wiping.
In an electronic mail, Western Digital officers wrote:
The incident is beneath lively investigation from Western Digital. We shouldn’t have any indications of a breach or compromise of Western Digital cloud companies or methods.
We’ve got decided that some My E-book Reside units have been compromised by a risk actor. In some circumstances, this compromise has led to a manufacturing unit reset that seems to erase all knowledge on the gadget. The My E-book Reside gadget obtained its closing firmware replace in 2015.
Right now, we’re recommending that clients disconnect their My E-book Reside units from the Web to guard their knowledge on the gadget.
We’ve got issued the next assertion to our clients and can present updates to this thread when they’re accessible: https://community.wd.com/t/action-required-on-my-book-live-and-my-book-live-duo/268147
The restricted quantity of data accessible for the time being makes it laborious to find out what’s inflicting this mass knowledge destruction. Studying between the traces, Western Digital’s assertion appears to be saying buyer accounts had been individually compromised. The recommendation to unplug units whereas the investigation continues is warranted, and customers ought to observe it as quickly as potential.
Within the meantime, My E-book Reside customers are attempting to handle the hardship introduced on by the incident.
“It is rather scary and devastating that somebody can do manufacturing unit restore on my drive with none permission granted from the tip consumer,” one consumer wrote. “I would like a treatment to this difficulty instantly as that is already incurring an incredible value to me.”
Submit up to date to emphasise that solely My E-book Reside units are reported to be affected.